​

RETURNS/ EXCHANGES OF ITEMS

FFECTIVE FEB 1st 2020

All sale items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. However, we will fix any mistakes made on behalf of our company. If the product you received is deemed defective your order is eligible for a return or exchange. We thank you for understanding this policy!

​

We do offer returns and exchanges for regular priced purchased items. It this time, we do not offer refunds. We only offer store credit for the return of regular priced items, at this time.

​

To return an item(s), CLICK HERE.

​

RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for any mistakes made on behalf of our company and want to ensure you get the right item as quickly as possible.  To return an item(s), CLICK HERE.

​

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to completed purchases. Once your order has been confirmed, it is not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes, as well.

 ____________

I received a suspicious DM asking for personal information, is this legitimate?

@BluArtistryCosmetics is our only page on Instagram. If any page other than @BluArtistryCosmetics is tagging you saying you've won a giveaway, it is a scam. We do NOT do cash giveaways! Any page posing as BluArtistry Cosmetics, asking for any personal information including cash app or bank account info through DM, is a scam. Please do NOT respond! 

______________

​

When will my order be shipped?

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 3-5 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

​

My order says delivered but I have not received it, what should I do?

USPS and UPS are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office. All orders are insured through when postage is purchased.

 

Shipping Address Issues

BluArtistry Cosmetics WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

 

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

If your delivery fails and contains a sold out item we will invoice shipping fee to reship your order to the updated address if requested. Alternatively you can receive a refund for the cost of merchandise. 

 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

​

Oversold Items

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order, you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.

Urgent Processing

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.  

n and exchange policy. Simply contact our customer service team and they will provide you with a return shipping label. Once we receive your returned product, we will issue a refund or exchange, whichever you prefer. Please note that products must be in their original condition and packaging to be eligible for a return or exchange.